RadCube Careers
Quality Assurance Analyst
Job Description:-
● As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process.
● Perform Transaction monitoring of the select processes
● Record and consolidate QC scores on a timely basis, identify Root causes appropriately
● Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals
● Record CAPA and ensure learnings are shared to the team and
● Participate in calibration sessions, ensure that him/her-self meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met
● Prepare QA scorecards and conduct Coaching & Feedback reviews [weekly, monthly and quarterly]
● Identify overall and analyst level sample size based on historical performance
● Conduct timely review and prepare Monitoring Improvement plan
● Tracking and measuring the transaction monitoring compliance against the sampling target
● Identify areas of process improvement through the monitoring process
● Ensure Process/Product updates are communicated to analyst
● Own and contribute to the management of Complaint/Issue tracking, resolution and analysis.
● Sharing the required deliverables to client/internal stakeholders on-time
● Identify the failure modes or pain points in the process and contribute to creating mitigation plan
● Document and maintain the Complaint tracker, ensure the closure of CAPA & RCA
● Ensure the briefing of Corrective actions/ Learnings to the team from complaints, QC findings etc.
Qualifications:-
● Any Graduate (3-4 years course)
● 4+ years of experience in QA with similar project in Automotive software support, customer service
● Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting
● Good understanding on Diagnostic Trouble Codes ( DTC), symptom codes, wiring diagrams, connected vehicle systems, electrical systems & infotainment systems
● Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
● Experience in working and managing communications, with multiple cross-functional teams/stakeholders
● Should have experience in identifying the CAPA, RCA and suggest appropriate actions to the Team Lead/Process Manager
● As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process.
● Perform Transaction monitoring of the select processes
● Record and consolidate QC scores on a timely basis, identify Root causes appropriately
● Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals
● Record CAPA and ensure learnings are shared to the team and
● Participate in calibration sessions, ensure that him/her-self meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met
● Prepare QA scorecards and conduct Coaching & Feedback reviews [weekly, monthly and quarterly]
● Identify overall and analyst level sample size based on historical performance
● Conduct timely review and prepare Monitoring Improvement plan
● Tracking and measuring the transaction monitoring compliance against the sampling target
● Identify areas of process improvement through the monitoring process
● Ensure Process/Product updates are communicated to analyst
● Own and contribute to the management of Complaint/Issue tracking, resolution and analysis.
● Sharing the required deliverables to client/internal stakeholders on-time
● Identify the failure modes or pain points in the process and contribute to creating mitigation plan
● Document and maintain the Complaint tracker, ensure the closure of CAPA & RCA
● Ensure the briefing of Corrective actions/ Learnings to the team from complaints, QC findings etc.
Qualifications:-
● Any Graduate (3-4 years course)
● 4+ years of experience in QA with similar project in Automotive software support, customer service
● Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting
● Good understanding on Diagnostic Trouble Codes ( DTC), symptom codes, wiring diagrams, connected vehicle systems, electrical systems & infotainment systems
● Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times
● Experience in working and managing communications, with multiple cross-functional teams/stakeholders
● Should have experience in identifying the CAPA, RCA and suggest appropriate actions to the Team Lead/Process Manager
